- Deposit for booking the trip is 30% (Private Trip) or 50% (Open Trip) from total price and non-refundable, non-changeable and non-transferable under any circumstance.
- The rest payment should be made 7 days before trip departure.
- Cancellation due to Force Majeure (natural disasters, bad weather, riots, disease outbreaks, government regulations, and other coercive conditions), the trip can be changed / canceled and there is no refund to participants for facilities that are not used or impose any losses / inconvenience to the organizer. (Force Majeure: an event that occurs beyond human ability and cannot be avoided so that an activity cannot be carried out properly)
- Reschedules only be made once and no later than 1 month before the initial schedule
- We reserves the right to cancel a trip for other reasons that are unavoidable (like Engine Problem, etc.) and will inform the customer at the earliest possible date. We shall arrange replacement the boat as an alternative solutions base on the price which being paid to us. If we fail to provide the replacement as conduct, we will full refund the payment we have received.
- Cancelation Less then 30 days before the trip = No Refund. Cancelation between 60-90 days before the trip = 30% refund. Cancelation more than 90 days before the trip = 50% refund